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Slow charging of asus 5z

iamhitesh8889
Star I
Hello team asus I have recently bought brand new original asus 5z charger from the authorised service center with original cable but fast charging is not working in my phone I was proud that I own asus phone but now it is getting bad. ..it is really bad very disappointing very extremely slow charging please asus team if you are here and seeing this complaint please please I am saying please solve it please it is very annoying please


3 REPLIES 3

AmitGarde
Community Legend II
iamhitesh8889

Hello team asus I have recently bought brand new original asus 5z charger from the authorised service center with original cable but fast charging is not working in my phone I was proud that I own asus phone but now it is getting bad. ..it is really bad very disappointing very extremely slow charging please asus team if you are here and seeing this complaint please please I am saying please solve it please it is very annoying please


Slow charging of asus 5z
As of now on latest firmware .110 my 5z does not have any problem with fast charging so i can assure that its not software problem.
If your charger is brand new and your device is not able to fast charge than this seems like hardware problem
Try to check if fast charging works normally in SIMMI test
Open calculator press> .12345+= > single test > usb charging test see if works ifnot than definetly its hardware problem with your device which can be fixed only via service center.
Note:- please don't forget to backup your important data before you submit your device to nearest service centre
Thanks!

iamdhruv1563
Star I
I got same problem when I've wrapped my cable while travelling. After a week it stopped charging fast as before. But after that, I bought new cable of ASUS. The issue was resolved.
Sometime it may be issue of the adapter, so please check by using alternative cables and alternative cables. If issue still not resolving then you should visit the service center.

Aryan202
Community Legend I
Clean your charging port
I had the same issue a while ago but cleaning the port with a toothpick worked for me