NaitikKMore than a week OMG. And why are they charging 2.5x the actual amount . Shouldn't they atleast be having a stock of basic spare parts ? I can understand if it's a motherboard issue or something more complicated .. But battery ,usb ports , external buttons & screen are commonly replaced items .Thankfully for now I have sorted out my USB port issue by thoroughly cleaning it . But their standard reply was " You have to leave the phone for a week "
Hi @vkk178 ! I had submitted my phone on 14th July. I discovered that they were charging 2.5 times for the spare part. I decided not to pay and contact ASUS customer care. However, they just kept transferring the issue to higher support levels. Yesterday, I gave up on this and paid the actual amount for the repair. Today, I got a call from customer care saying that the spare part has been shipped as a priority (thankful for that). Hoping to receive the handset within a week!