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OTG NOT SUPPORT

somen_das1992
Star I
My asus ZENFONE 5z OTG not connected.... Please suggest/help
2 REPLIES 2

fussion_ASUS
Rising Star II
Hi, Kindly provide us with the below details:
The firmware version of the device.
Kindly use the OTG with another device and see if it works.
Kindly use another OTG with the device and see if it connects.
If the issue persists kindly factory reset your phone after taking a full backup:
https://www.asus.com/support/FAQ/1006346/

sidarya31
Rising Star II
5z supports OTG, might be some charging port defect, try to clean it with painting brush n try, if not then try safe mode, still not then reset.