NaitikKI have been asked to pay INR 821. Please help me sort this out...
Please tell us some basic information before asking for help:
- Model Name: ZenFone 5z
- Firmware Version:
- Rooted or not: No
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Well, it's now 7+ weeks and I still don't have my 5z.
2 days ago, 2 spares (mo-bo and battery) were delivered to the svc that took 3 weeks! Today, svc told that the device was working properly just by changing the battery; mo-bo wasn't needed. However, some standard ASUS tests were yet to be done. The person on call spoke very clumsily. i am scared that the device is only partly/temporarily repaired as i hardly trust these 3rd party service providers. But that's just speculation.
I also noted that there was some quotation remark on repair status. Please note that i won't pay a dime simply because the device was in an unusable state (have proof) when i collected it on 4th Aug from the svc. Pathetic svc BTW! That was the reason i had to submit my handset on 11th Aug for re-repair.
I read some posts where users praised Christine. Therefore, I particularly request @Christine_ASUS to help if possible.
Ongoing Repair Update and A Request
NaitikKIf your battery is replaced than obviously it is a new healthy battery and gonna heat a bit while it is on charge so please be worry free and this is normal.
Update: I received my device today! Finally, my device is devoid of all problems it used to face. The svc replaced my battery FOC after I requested an ASUS representative. Thanks for that!
However, I noticed that the phone is heating up when charged. For example, current temperature = 44 deg. C. I don't think this is normal. Is this gonna be a problem in the long term?