My camera doesn't make a movie

[douglasjardimda]

Model: ZE620KL
RAM: 8G
Firmware/APP Version: Android 9
Frequency of Occurrence: A lot
Rooted: No
APP Name: Câmera

Hello, all the time I go take some movie my camera close and send a message of error and close. A clean the caches and stop the app but stay not running. I restart my smartphone and stay in error. What I have done.

[Y_ASUS]

Hi douglasjardimdasilva, We would suggest that you try clearing cache and data of Camera, and check if you have updated to the latest firmware version WW-16.0615.1908.109. If the problem still appears, please tell us after what actions on the phone does this problem appear. Please show us a screenshot of the problem. Thank you 🙂