keluhan asus zenfone 5z

[Nugroho]

selamat malam.

saya mau tanya
kamera utama saya kenapa blur ya
kalau jarak dekat jelas, kalau jauh blur dan tidak fokus, setelah saya update malah jadi begitu

apakah kalau di reset pabrik bisa normal kembali?
dan seandainya yg rusak kameranya. untuk penggantian ke asus center terdekar kena cash biaya berapa?

terima kasih

[Christine_ASUS]

Hi Nugroho
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage), then try to re-install 3rd party camera apps and check again.
2. Also, please try "the Factory Reset" 
Settings>System>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

If the situation remains the same, for the repair (fee) related questions, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs