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Google Chrome & Android System WebView is not getting updated from Play Store. Need Help ?

safal
Star II
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: QKQ1.191008.001.WW_user_100.10.107.99_20200906
Rooted or not: Not Rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): Google Chrome & Android System WebView
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
I've tried restarting phone.
I've also tried Force stopping Play Store, Google Chrome and Android System WebView & clearing cache of Play Store, Google Chrome and Android System WebView.
But no solution
Need help 🙏


8 REPLIES 8

Alice_Renaut
Star III
It is a risk you will have to take.
As far as I know, there's no harm until you open applications without first reactivating Google Play Services.
At the end of the day, it is this or reset to factory settings. 😓

victor010
Zen Master III
Hi, we'd request you follow the below steps:
1. Clear system cache.
2 . Disable/ re-enable the apps.
3. Try the same under safe mode:
Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode
4. If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

1947msr
Rising Star I
I was also experiencing this issue, it is due to trichrome library not updated, try this, clear data of play store, then connect with wifi, now open play store, it will automatically update trichrome library
If this is not working, then manually download trichrome library from apkmirror, then install, then update web view, then update chrome

Alice_Renaut
Star III
Hello again, @safal and @ramans059!
It just happened to me and the solution was exactly to erase the data from Google Play Store and Google Play Services. You can erase, restart the device and enter the store that Chrome and WebView will be able to receive the pending update.
No error occurred during or after the procedure, you both can do it without fear.