Please tell us some basic information before asking for help:
Model Name: zenfone 5z ZS620KL
Firmware Version: lastest official
Rooted or not: not
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
There is a area at the bottom of the screen where some fragments of screen apeeared - see attachment. Its colors varies according to the colors of the whole screen.
It apeeared suddenly from nowhere when I disconnected the charger.
Any ideas what could it be and how to fix it?
I hope that it is not a problem with gpu since it reminds the fragments that is caused by damaged RAM of gpu at PC.
Well the fragments are not visible in printscreen, so it is probably a HW error.
Here are two photos which shows the fragments.
Model Name: zenfone 5z ZS620KL
Firmware Version: lastest official
Rooted or not: not
Frequency of Occurrence: permanent
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
There is a area at the bottom of the screen where some fragments of screen apeeared - see attachment. Its colors varies according to the colors of the whole screen.
It apeeared suddenly from nowhere when I disconnected the charger.
Any ideas what could it be and how to fix it?
I hope that it is not a problem with gpu since it reminds the fragments that is caused by damaged RAM of gpu at PC.
Well the fragments are not visible in printscreen, so it is probably a HW error.
Here are two photos which shows the fragments.
Saturas@SaturasPlease tell us some basic information before asking for help:
- Model Name: zenfone 5z ZS620KL
- Firmware Version: lastest official
- Rooted or not: not
- Frequency of Occurrence: permanent
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
There is a area at the bottom of the screen where some fragments of screen apeeared - see attachment. Its colors varies according to the colors of the whole screen.
It apeeared suddenly from nowhere when I disconnected the charger.
Any ideas what could it be and how to fix it?
I hope that it is not a problem with gpu since it reminds the fragments that is caused by damaged RAM of gpu at PC.
Well the fragments are not visible in printscreen, so it is probably a HW error.
Here are two photos which shows the fragments.
Fragments at the bottom of the display
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused.
