cancel
Showing results for 
Search instead for 
Did you mean: 

Device not charging

rakshithm111
Star I
When the charger pin connected to the device it doesn't charge but if I restart or turn off the device it starts charging is it a software bug or hardware issue?
1 REPLY 1

ServiceE_Asus
Star I
Hello rakshithm111 Good day. Has your deviced updated to the latest WW-90.11.162.72? (settings> system >about phone > software information > build number) Please check there's debris stuck in the USB port. I suggest using another USB cable for a check. Or please kindly back up phone files and factory reset. Sorry for any inconvenience.