Model: ZE620KL RAM: 4G Firmware/APP Version: WW_16.0615.1905.100 Frequency of Occurrence: . Rooted: No APP Name: System
Last edited by flaviosoares84_8W3 on 2019/5/22 16:06
After the update made available today WW_16.0615.1905.100, my cell phone has the following bugs:
1- Do Not disturb mode inoperative and closing suddenly when selecting in the option "Exceptions"
2- Camera keeps locking and closing when trying to record videos with the headset connected.
Apparently the proximity sensor bug was fixed in this release. I did some tests and it is working normally.
Last edited by Emilee_ASUS on 2019/5/23 15:47
(1.) Do Not Disturb
Does this problem appear under the safe mode? (How to enter the safe mode: http://www.asus.com/zentalk/forum.php?mod=viewthread&tid=3105&highlight=safe%2Bmode)
Please click settings> apps & notifications> see all apps > 3 dots menu > reset app preferences.
If this problem still appears, please kindly show me the screenshot of your "Exceptions" setup.
(2.) I still cannot duplicate this matter on the camera version 184.108.40.206, firmware version WW_16.0615.1905.100.
Test video: https://www.asuswebstorage.com/n ... 2FAF7658318C88ECE2Y
We're addressing about your case in a proactive way. If possible, please kindly help us to capture a log about this case, so that our engineer could do further analysis. I've texted you by PM before, please check it.
We would appreciate your help. 🙂