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App error

gusmao_556
Star I
Model: ZE620KL
RAM: 6G
Firmware/APP Version: 9.0
Frequency of Occurrence: Daily
Rooted: No
APP Name: Camera

The camera app is not working properly, a lot of times it does not start or just freeze after I try to see a recently taken photo, I would like to know if it's a problem on my phone only or if it was reported in other devices.
1 REPLY 1

Y_ASUS
Zen Master I
Hi gusmao_556, Please make sure to update to the latest firmware version WW-90.11.162.111. Please try clearing cache and data of the camera: Settings > Apps & notifications > App info > Camera > Storage & Memory > Clear cache & data. If the problem still appears, please tell us do you mean the camera app cannot be launched, and it freezes after you try to check a recent photo in the lower right corner? Please provide your camera version. Thank you 🙂