Finally did Get my phone on safe-Mode . Wanted it on Safe-Mode to check if That would bring back my Malfunctioning DTS HEADPHONE X: Audiowizard As it's pretty much Dead :(( Can't Get it back in Original Condition . Can't Delete & Re-Load it It's not on Google Play store :(( Can You please help me out with this as This was one of the Best Music Players I ever Had!!! I've already shut off,Cleared Cache,Cleared Data,Restarted phone and Unfortunately Same Results. Phone is Asus Zenfone 4 PRO running on Android Oreo. Last up date was 11-2019 Every time I run Update it just gives current time & Date after every Attempt to Check for System Updates. Can You please help me?
Hi tomgarner27 Thank you for your asking. The audio issue can be divided by two segments -- hardware issue and software issue. Kindly try some software stay-at-home troubleshooting tips below: 1. Because Audiowizard is a pre-installed app, please try Settings>Apps & notifications>See all apps>tap the 3 dots at the top>Reset app preference 2. Also, please try "the Factory Reset" Settings>System>Reset options>Erase all data(factory reset) Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.