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camera keep crashing, HELP please !!

yux1
Star I
ZF Model: ZD553KL
RAM: 1G
Firmware/APP Version: 8.1
Frequency of Occurrence: Always
Rooted: No
APP Name:

Hello all,my camera app keep crashing ...any help how sort it out ? Smartphone selfie witn no camera is a paradox !!!:shutup: I had already tried factory reset, but it does not work anyway. Thank you
18 REPLIES 18

Lapirow
Star I
I still have my problem after update to ver. 171
Where can I buy parts for the zenfone 6?


Christine_ASUS
Community Legend II
Hi Lapirow
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence for further device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

Lapirow
Star I
Hi Christine,
I contacted the already but my phone was bought in Hong kong. To get it fixed I need to go there because apparently they dont have delivery service. II live in japan now so it is a little bit difficult.
I dont know how i can get it repaired. any suggestion?

Christine_ASUS
Community Legend II
Hi Lapirow
Please provide me the information for further checking, let me see what I can do.
1. Can you provide me a video by the steps below
factory reset>open camera app
2. Your current firmware version
Settings>System>About Phone>Software information

Lapirow
Star I
Hi Christine,
I made video but I had to cut it in three parts to be able to upload it.
Software information
Baseband version: M3.18.40.19-Kirin_001102
Kernel version: 4.14.117-perf android@mcrd1-16 #1 Wed Aug 19 21:13.30 CST 2020
extension rom: 1.1.1
Build number: QP1A.190711.005WW_Phone-17.1810.2009.176
Thank you very much.