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camera keep crashing, HELP please !!

yux1
Star I
ZF Model: ZD553KL
RAM: 1G
Firmware/APP Version: 8.1
Frequency of Occurrence: Always
Rooted: No
APP Name:

Hello all,my camera app keep crashing ...any help how sort it out ? Smartphone selfie witn no camera is a paradox !!!:shutup: I had already tried factory reset, but it does not work anyway. Thank you
18 REPLIES 18

Lapirow
Star I
Christine_ASUS

Hi Lapirow

Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

1. Update your firmware version: Settings>System>System updates

If you try to update to the latest version, does the issue still persist?

2. Check your internal storage, make sure it is enough

3. Please try clearing cache & storage of Camera (long press "Camera">App Info>Storage & memory>Clear cache/Clear storage)

4. Also, please try "the Factory Reset" 

Settings>System>Reset options>Erase all data(factory reset)

Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


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Hi Christine,
Thank you for your reply. I did all of that but the problem persist. I wonder if I have to change the motherboard?
or I might just wait for the zenfone 7 if it does not get release in a too long time.

Christine_ASUS
Community Legend II
I'm not sure how many days means *a too long times, yet it may worth to wait.

Lapirow
Star I
Christine_ASUS

I'm not sure how many days means *a too long times, yet it may worth to wait.


View post
Oh I wanted to say I hope it is released soon not in a long time "forgot not".
Is there any info about when it will be out?

Christine_ASUS
Community Legend II
Hi Lapirow 
I can not reveal any information due to the NDA. Sorry for any inconvenience it may caused. 😉

Lapirow
Star I
Christine_ASUS

Hi Lapirow 

I can not reveal any information due to the NDA. Sorry for any inconvenience it may caused. 😉


View post
No problem Christine I understand! 🙂
I hope not too long!