After Software Update

[clarianesmaryjo]

ZF Model: ZD552KL
RAM: 4G
Firmware/APP Version: System update
Frequency of Occurrence: 5 days
Rooted: No
APP Name: Fb, Dragon Nest
Screenshot: https://us.v-cdn.net/6031231/uploads/ww_attachments/201902/04/143230ozwehrw55zcewhcx.jpg

Hi there, I'd like to know how is it after updating the software or the system update of the phone I have now problem using my data. Sometimes it shows that I have good signal and few moments after it is not. I used my data in updating. Please help because I have this issue after updating. Thanks

[Y_ASUS]

Hi clarianesmaryjoy, Please tell me your current firmware version, and mobile network provider. Please try resetting your network. (Settings > Connections > More > Network settings reset.) Please change to another SIM card by another network provider, and check if the problem still appears. Please also put your SIM card into other phones and check if the problem appears. Please show me a screenshot of the signal strength when the problem appears. (Settings > System > About phone > Status > SIM status) What kind of location does this happen? Please check in other locations as well. Does this happen to specific apps or all the apps? What are the apps and their versions? Does this message on the screenshot appear once you open the app? If there are any screenshots or short video you can show us, it could help us understand the problem more clearly. Thank you.

[gracigfaria]

olá tb senti diferença no meu depois da atualização, ele tem travado, coisa q nunca acontecia e esta constante

[clarianesmaryjo]

Jei_ASUS posted on 2019/2/12 10:43 Hi clarianesmaryjoy, Please tell me your current firmware version, and mobile network provider.

Hi Jei, Thanks for the response. I did tried switching sim cards and resetting of network. So far it is now back to normal. Appreciate those steps you've given. 🙂