Zenfone 10 speaker audio disappears after Bluetooth connection

[Coldblue]

I have a problem with my Zenfone 10 that occurs daily at least once, but not every single time in a similar situation.

After I stop a Bluetooth connection to my headphones, audio stops working completely through phone speaker or any other Bluetooth device. Only if I reconnect to the same headphones I can hear audio through it but not any other way. It doesn't matter if Bluetooth is on or off, audio is gone and to get it back working normally requires a phone restart. 

If I get a call phone doesn't ring but when I answer I can hear the sound clearly, even through loudspeaker but only during the call.

 I have installed every available update. Have anyone else had the same problem, or would anyone have a suggestion I could try? It would be much appreciated. 

[Mansi_ASUS]

Hey @Coldblue,

Can you please share the log file?
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[Coldblue]

@Mansi_ASUS thank you for the reply. Should I just post my Drive link here in this discussion or send it privately somehow? 

[Mansi_ASUS]

Hey @Coldblue,

I have sent you a PM. You can share the log there.