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WiFi Problem on Zenfone 10

tequekama
Star I

Hello everyone,

I've been noticing that my Zenfone 10's WiFi would sometimes not detect any networks at all. "Fix connectivity" button does not help with this and my current solution to it is restarting the phone.

Phone's system is up to date and I'm wondering if anyone here has had this problem before?

2 REPLIES 2

Uuçisses
Star I

mine is working fine, apart from the fact that it doesn't allow me to upgrade to Android 14

Mansi_ASUS
Moderator
Moderator

Hey @tequekama,

Can you please share the log file?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Wi-Fi ”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)