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Camera freezes Zenfone 10 - After the latest updates, video recording stops and freezes.

DamnaRes
Star I

2 weeks ago

Since the last two updates (current 34.1004.0204.128) the video recording randomly produces image freezes, reaching the point of stopping the recording. The last recordings made, the camera application is even closed and it is not possible to run it again without restarting the phone.

I have tried combining various configurations (FHD, 4K, 30/60fps, stabilization...) and it may be that with stabilization activated more errors occur, but the recording stops in all cases.

I have also reset the camera settings but everything is still the same.

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1 REPLY 1

Mansi_ASUS
Moderator
Moderator

2 weeks ago

Hey @DamnaRes,

Could you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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