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Zenbook Won't wake up from sleeping/hibernate mode.

garcia_gar_cia
Star II
System: Windows 10 ver. 1909 (OX Build 18363.752)
Battery or AC: Present problems in both conditions.
Model: Zenbook UX430UAR
Frequency of occurrence: Everytime it goes into sleep or hibernation mode.
BIOS: 308
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Detailed description:
I have tried so many things. I have gone through all youtube videos I could find talking about fixing this issue. 
This is what I have done so far:
-Update all drivers
-Update BIOS
-Windows Update (checked)
And my last resource was a hard reset. Done, yet useless. 
My laptop simply won't wake up.  I will really appreciate if someone could shed some light on this. 

Warm regards
Jair
22 REPLIES 22

Blake_ASUS
Community Legend II
Hello Jair,
Did you connect to any external device?
either monitor, mouse, USB.. and so on?

garcia_gar_cia
Star II
I did. However, I tested with the peripherals connected and disconnected.
In both scenarios, my laptop didn't wake up.

garcia_gar_cia
Star II
Hello @Blake_ASUS. I just realiced I did not greet you nor thank you for your concern. Where were my maners? So, thank you for helping me.

I found something that grabed my attention, the Ambien Ligth Sensor stoped working after updating the cpu driver.
I went through "Services" and try to start it manually. I got this message: "The Sensor Monitoring Service service on Local Computer started and then stoped. Some services stop automatically if they are not in use by other services or programs"



nomidis
Star II
Hi, I have the same problem, only difference it does not happen all the times of sleep. I would say 1 out of 5 times.
I have been suspicious of the ssd and of the motherboard.
Up to now I tried
bios upgrade
deactivating bitlocker
disabling write-caching of ssd
I did not have any permanent solution... only a sense that it is happening a bit more rarely. Very frustrating considering it is the premium series....