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ZenBook UX391 does not detect external monitor

mlsaglimbeni
Star I
System: Winbdows 11
Battery or AC: same
Model: UX391
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed Description: I can't connect my laptop to an external monitor. I just used the monitor with other notebooks and it works.
Monitor Type: TeamGee P1 Plus 
I used usb c to connect and also hdmi with dock but nothing changes.
Can you help me?
7 REPLIES 7

Falcon_ASUS
Moderator
Moderator
mlsaglimbeni
  1. System: Winbdows 11
  2. Battery or AC: same
  3. Model: UX391
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed Description: I can't connect my laptop to an external monitor. I just used the monitor with other notebooks and it works.

Monitor Type: TeamGee P1 Plus 

I used usb c to connect and also hdmi with dock but nothing changes.

Can you help me?


ZenBook UX391 does not detect external monitor
@mlsaglimbeni
What is the full model of the laptop you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global

mlsaglimbeni
Star I
Sorry UX391FA.304
or better in system information: UX391FA_UX391FA with bios UX391FA.304

MAURO

Falcon_ASUS
Moderator
Moderator
mlsaglimbeni

Sorry UX391FA.304

or better in system information: UX391FA_UX391FA with bios UX391FA.304

MAURO


View post
@mlsaglimbeni
Please make sure you are connecting this USB Type-C.
image.png
If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused.