ZenBook UX391 does not detect external monitor

[mlsaglimbeni]

System: Winbdows 11
Battery or AC: same
Model: UX391
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed Description: I can't connect my laptop to an external monitor. I just used the monitor with other notebooks and it works.
Monitor Type: TeamGee P1 Plus 
I used usb c to connect and also hdmi with dock but nothing changes.
Can you help me?

[Falcon_ASUS]

mlsaglimbeni

1. System: Winbdows 11
2. Battery or AC: same
3. Model: UX391
4. Frequency of occurrence:
5. Reset OS:
6. Screenshot or video:

========================

Detailed Description: I can't connect my laptop to an external monitor. I just used the monitor with other notebooks and it works.

Monitor Type: TeamGee P1 Plus 

I used usb c to connect and also hdmi with dock but nothing changes.

Can you help me?

ZenBook UX391 does not detect external monitor

@mlsaglimbeni
What is the full model of the laptop you are using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global

[mlsaglimbeni]

Hi

Falcon_ASUS

https://zentalk.asus.com/en/discussion/64132/zenbook-ux391-does-not-detect-external-monitor

@mlsaglimbeni

What is the full model of the laptop you are using?

https://www.asus.com/support/FAQ/1030673/

View post

UX391F

Mauro

[mlsaglimbeni]

Sorry UX391FA.304
or better in system information: UX391FA_UX391FA with bios UX391FA.304

MAURO

[Falcon_ASUS]

mlsaglimbeni

Sorry UX391FA.304

or better in system information: UX391FA_UX391FA with bios UX391FA.304

MAURO

View post

@mlsaglimbeni
Please make sure you are connecting this USB Type-C.

If the situation remains the same, according to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
Sorry for any inconvenience it may be caused.