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Zenbook UM433DA will not wake from sleep and overheats when closed

thomasgospod
Star I
System: Windows 10
Battery or AC: Battery
Description: When opening the laptop will stay in sleep mode and can only be reset with a 10 second power button hard reset
Model: UM 433DA -A5016T 14" FHD Ryzen 5 3500U
Frequency of Occurrence: Sometimes
Reset OS: No

Hey there So i have just received this zenbook UM433DA- A5016T 14" FHD Ryzen 5 3500U and ive run into a pretty frequent occurance of the laptop staying in sleep mode when i open it. The only way i can get it to work is if a hold the power button down and then reset it. Also when this happens the laptop gets extremely hot when closed even though nothing is or should be running. Ive had the laptop for 3 days only and this is already a concern. Also had wifi connectivity issues but that seems to have been resolved somehow. Any help would be great thanks.
13 REPLIES 13

RAJU_MSC_MATHEM
Zen Master I
check the viruses , trojans on fulkl drive using windows defender and antivirus

merysoft
Star I
Hi, were you able to fix this? If yes, how? (Having the same issues here, wusing the same model)
Thanks!

Blake_ASUS
Community Legend II
Hello merysoft,
Which issue do you have?
Can't wake up from sleep or overheat when the lid is closed?
Please kindly check if your BIOS and windows are all up to date.
And do you use any external device?
Thank you.

royschreiber
Star II
Hi Blake_ASUS
It's been a very long while and I haven't heard anything from you about possible solutions to this problem. This seems (from following this forum) to be quite a widespread issue that occurs on a few different zenbook models. Although disconnecting my USB devices before entering sleep mode seems to lower the frequency of the issue significantly, it does not solve the problem and in any case is only a temporary solution. I tried enlarging the virtual memory as was proposed in a different thread here, but that doesn't seem to help either. Is there any progress in solving this? Our correspondance on this issue seems to be gone since moving to the new forums.
Thanks.