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ZenBook Pro (w/ ScreenPad) BSOD only on idle when HDMI monitor is connected

exzenpro
Star I
System: Windows 10
Battery or AC: AC
Description: ZenBook Pro (w/ ScreenPad) BSOD ony on idle when HDMI monitor is connected
Model: ZenBook Pro UX580GE
Frequency of Occurrence: Always
Reset OS: Yes

Last edited by joloriquelme on 2019/5/25 19:15 Getting frecuently BSODs only when notebook it's connected to an external HDMI monitor, an external USB Bose Speakers and it's idle. Sometimes the BSOD ocurrs when I am using it. I believe this is a problem with the power managment. Months ago I was able to fix this by disabling NVIDIA Audio Drivers, but now it isn't working anymore. Please help me until I can get rid of this piece of s... and buy a Lenovo ThinkPad X1 Extreme. Worst notebook ever (buggy ScreenPad). Thanks.
10 REPLIES 10

RAJU_MSC_MATHEM
Zen Master I
today night i analysised all memory dump file . After cpompleting tests , i found two times bsod caused by windows os "nt" module Remaining two times bsod caused by nvidia system driver "nvlddmkm.sys" Conclusion , run sfc scan and use dism restorhealth reinstall certified nvidia graphics driver Here is the summary of the result 01.for 050119-6468-01.dmp FAULT_INSTR_CODE: 1bacc SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!MiDereferenceIoPages+142526 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 4daa99b0 Bsod is caused by "nt" 02. for 051719-9031-01.dmp FAULT_INSTR_CODE: 1bacc SYMBOL_STACK_INDEX: 1 SYMBOL_NAME: nt!MiDereferenceIoPages+1476ea FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt DEBUG_FLR_IMAGE_TIMESTAMP: 0 Bsod is caused by "nt" 03. for 052519-6031-01.dmp MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe Bsod is caused by nvidia systemdriver "nvlddmkm.sys" 04. for 052619-5671-01.dmp FAULT_INSTR_CODE: 9925ff48 SYMBOL_NAME: nvlddmkm+ba2140 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 5ccfa0fe Bsod is caused by nvidia systemdriver "nvlddmkm.sys"

exzenpro
Star I
Last edited by joloriquelme on 2019/6/16 12:38 After many drivers updates and a recent BIOS update vía Windows Update, my laptop seems much more stable. I am using: - Intel VGA driver 25.20.100.6577 - NVIDIA VGA driver 26.21.14.3064 - Intel WLAN driver 20.60.0.7 - Intel BT driver 20.60.0.4 - ASUS Precision TouchPad (ScreenPad) Toolbar 102.0.0.2 - ASUS Precision TouchPad (ScreenPad) 15.0.0.2 (don't know what's the difference between this and the previous mentioned) - ASUS Precision Display 100.0.0.2 - Goodix Fingerprint 1.0.20.800 - Realtek Audio 6.0.1.8509 (VERY IMPORTANT, this is the only one without the 1-sec freeze but still has crackling sound; there's a new one on the drivers page that seems to fix the crackling but still has the freeze problem - I use Bluetooth headphones on the go and Bose Audio on my home vía USB, so it doesn't matter for me anyway) - System Firmware 306 * IMPORTANT: I have disabled or uninstalled on "Video, game and sound devices section in Device Manager" for prevent a BSOD while idle with an external HDMI display connected the followiing: - NVIDIA audio (it says High Definition Audio Device or similar on the Device Manager), disabled - Intel Sound for display (or similar on Device Manager), also disabled - With both disabled, external audio via USB Bose and display still works - don't now if would work if I connect analog external speakers on the display or use the integrated ones Hope this helps others.

RAJU_MSC_MATHEM
Zen Master I
joloriquelme posted on 2019/6/16 22:07 After many drivers updates and a recent BIOS update vía Windows Update, my laptop seems much more s ...
I am using: - Intel VGA DCH WHQL driver 26.20.100.6911 - NVIDIA VGA DCH WHQL driver 26.21.14.3097 - Qualcomm WLAN driver 10.0.0.352 - Qualcomm Blutooth driver 10.0.1.13 - ASUS Precision TouchPad 12.0.0.20 - ASUS Wireless Radio Control 1.0.0.11 - Intel sata achi controller 17.2.11.1033 - Realtek Audio 6.0.8720.1 - Intel Managemnet firmware interface driver 1914.12.1256 - Intel Managemnet firmware v11.8.65.3590 - System bios firmware 309 - Intel Processor Microc0ode i5 7200u = B4

exzenpro
Star I
Updated NVIDIA drivers (july 2019): BSODs are back (only when HDMI is connected). Rolling back to 430.64 to see if this helps.

RAJU_MSC_MATHEM
Zen Master I
joloriquelme posted on 2019/7/13 07:32 Updated NVIDIA drivers (july 2019): BSODs are back (only when HDMI is connected). Rolling back to 4 ...
see for 431.36. generic driver. i never received bsod from january2018onwards