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Zenbook Pro Duo shutting down suddenly

angus_ominous
Star I
System: Windows 10
Battery or AC: AC
Description: Zenbook Pro Duo shuts down randomly
Model: Zenbook Pro Duo UX581GV
Frequency of Occurrence: Sometimes
Reset OS: Yes

Especially when gaming, the Zenbook Pro Duo just suddenly shuts down. It shouldn't be because of overheating. Sometimes it happens just a few minutes after a game has been started. Anyone else have this problem? I've checked all my drivers and even tried downgrading some, but no change.
23 REPLIES 23

RAJU_MSC_MATHEM
Zen Master I
Darktears31 in some cases antivirus solutions will not work. I given general troubleshooting shoots o gave.
I don't have your model laptop, I have normal' laptop without turbo fan mode.
But I added more enhanced security measures to windows 10. I use driver's from nvidia, Intel generic drivers from official website. Asus does not provid latest drivers..
I think asus optimization drivers and it's file doesnot compatible with your running windows. Did you checked- windows event logs for troubleshooting shoots steps.
Some Times , if drivers get corruped or violates by kernel WHQL , then to prevent hardware damage, windows will automatically shutdowns, I seen many cases.
You must install 64bit signed drivers it's should pass the WHQL test.
All Device drivers like .DLL and .SYS, and .CAT three must be signed by driver manufacturer.
I don't have asus optimization software, but I can use all hotkeys functions


angus.ominous
System: Windows 10

Battery or AC: AC

Description: Zenbook Pro Duo shuts down randomly

Model: Zenbook Pro Duo UX581GV

Frequency of Occurrence: Sometimes

Reset OS: Yes



Especially when gaming, the Zenbook Pro Duo just suddenly shuts down. It shouldn't be because of overheating. Sometimes it happens just a few minutes after a game has been started.



Anyone else have this problem? I've checked all my drivers and even tried downgrading some, but no change.
Zenbook Pro Duo shutting down suddenly
RAJU.MSC.MATHEMATICS
if you have cracked the games by patch , then some games might given shutdown problems.

enable high power performance mode in power settings,

keep your laptop always cool

buy laptop cooling pad with at least 3 fans can connect to usb port
View post
test

darktears31
Star II
RAJU.MSC.MATHEMATICS

Darktears31 in some cases antivirus solutions will not work. I given general troubleshooting shoots o gave.

I don't have your model laptop, I have normal' laptop without turbo fan mode.

But I added more enhanced security measures to windows 10. I use driver's from nvidia, Intel generic drivers from official website. Asus does not provid latest drivers..

I think asus optimization drivers and it's file doesnot compatible with your running windows. Did you checked- windows event logs for troubleshooting shoots steps.

Some Times , if drivers get corruped or violates by kernel WHQL , then to prevent hardware damage, windows will automatically shutdowns, I seen many cases.

You must install 64bit signed drivers it's should pass the WHQL test.

All Device drivers like .DLL and .SYS, and .CAT three must be signed by driver manufacturer.

I don't have asus optimization software, but I can use all hotkeys functions


View post
Sure but in my case I know for sure it's asus software. And all my drivers are either from Asus for my particular model or coming directly from Microsoft. I'm not worried about not having proper drivers.
"I think asus optimization drivers and it's file doesnot compatible with your running windows. Did you checked- windows event logs for troubleshooting shoots steps." -> It's coming part of the driver package on the download page of Asus website for my model. I'm running the latest stable (non-insider) commercially available Windows so I don't see why it wouldn't be compatible. The log clearly shows that AsusOptimizationService triggers the shutdown for no reason. Since it's proprietary software there is no other debug I can do (the event log doesn't show anything relevant).

RAJU_MSC_MATHEM
Zen Master I
Leave asus optimization software, work with windows 10. Think thrice do you really need that software ?.
I am not using that software, my laptop works good without shutdown.
I will give command , you should use in powershell that command checks each file whether is sgined and valid .
Could you tell me which Intel management engine firmware you installed to processor.


darktears31
Star II
The AsusOptimizationSoftware is required for the Zenbook to have the FN hotkeys (non standard multimedia) to work so I must keep it.