cancel
Showing results for 
Search instead for 
Did you mean: 

Windows 11 Taskview Problem with new Zenbook Pro 15 Flip OLED (UP6502)

System: Windows 11 Home
Battery or AC: Both
Model: UP6502Z
Frequency of occurrence: Constantly
Reset OS: Yes (multiple reinstalls of Windows 11)
Screenshot or video: See screengrab provided
========================
Detailed description:
I have a new Zenbook Pro 15 Flip OLED ( UP6502, 12th Gen Intel) with Windows 11 Home installed. I bought it this week. The computer has a problem when trying to use the Taskview to setup multiple desktops, each with a different background image applied. After different images are applied to each desktop, they randomly change to match the same background image that was used on one of the other desktops.
I have spoken to Asus support regarding this and they told me to talk to Microsoft about it. So far, I've spoken to 4 tech support members at Microsoft and escalated the issue to a level 2 tech, without finding a resolution to this annoying problem.
I have reinstalled Windows 11 three times, with the last time doing a complete rebuild with no personal files or apps kept. Immediately, after reinstalling Windows 11, the problem still exists! I've updated all software and drivers, without fixing the problem so far.
This is a very frustrating issue, especially since I have another desktop PC with Windows 11 Home installed and the Taskview desktop backgrounds work perfectly and never change on their own. Yet, for some reason, this new Zenbook Pro 15 Flip OLED has this built-in problem.
Below is a screengrab showing two desktops that had different background images assigned, but then changed on their own to the same image. Please note that individual pictures were assigned as backgrounds, not a slideshow.

asus-screenshot.jpg

Any help to fix this issue would be appreciated!
Thanks!


14 REPLIES 14

Falcon_ASUS
Moderator
Moderator
ricklightheart
  1. System: Windows 11 Home
  2. Battery or AC: Both
  3. Model: UP6502Z
  4. Frequency of occurrence: Constantly
  5. Reset OS: Yes (multiple reinstalls of Windows 11)
  6. Screenshot or video: See screengrab provided

========================

Detailed description:

I have a new Zenbook Pro 15 Flip OLED ( UP6502, 12th Gen Intel) with Windows 11 Home installed. I bought it this week. The computer has a problem when trying to use the Taskview to setup multiple desktops, each with a different background image applied. After different images are applied to each desktop, they randomly change to match the same background image that was used on one of the other desktops.

I have spoken to Asus support regarding this and they told me to talk to Microsoft about it. So far, I've spoken to 4 tech support members at Microsoft and escalated the issue to a level 2 tech, without finding a resolution to this annoying problem.

I have reinstalled Windows 11 three times, with the last time doing a complete rebuild with no personal files or apps kept. Immediately, after reinstalling Windows 11, the problem still exists! I've updated all software and drivers, without fixing the problem so far.

This is a very frustrating issue, especially since I have another desktop PC with Windows 11 Home installed and the Taskview desktop backgrounds work perfectly and never change on their own. Yet, for some reason, this new Zenbook Pro 15 Flip OLED has this built-in problem.

Below is a screengrab showing two desktops that had different background images assigned, but then changed on their own to the same image. Please note that individual pictures were assigned as backgrounds, not a slideshow.

asus-screenshot.jpg

Any help to fix this issue would be appreciated!

Thanks!


Windows 11 Taskview Problem with new Zenbook Pro 15 Flip OLED (UP6502)
@ricklightheart
May I know the full model name of the laptop and the system version you are currently using?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS GlobalWhich version of Windows operating system am I running? - Microsoft Support

Hello,
My model name is UP6502ZD with firmware UP6502ZD.307 installed. Windows 11 Home version 22H2 build 22621.900 is installed.
I have heard back from Microsoft Level 3 tech support regarding this issue and they have stated...
"Our Tier 3 team has responded to us with regards to your request. they have suggested for you to contact your manufacturer to get your device checked. You can have your manufacturer update the BIOS of your device and hopefully that helps to mitigate your issue."
However, my bios and all drivers on my laptop are completely up to date according to your My Asus app, so your help with fixing this issue would be appreciated.
Failing that, I'll have no choice but to return the computer and get something that works properly.
Thanks!

Falcon_ASUS
Moderator
Moderator
ricklightheart

Hello,

My model name is UP6502ZD with firmware UP6502ZD.307 installed. Windows 11 Home version 22H2 build 22621.900 is installed.

I have heard back from Microsoft Level 3 tech support regarding this issue and they have stated...

"Our Tier 3 team has responded to us with regards to your request. they have suggested for you to contact your manufacturer to get your device checked. You can have your manufacturer update the BIOS of your device and hopefully that helps to mitigate your issue."

However, my bios and all drivers on my laptop are completely up to date according to your My Asus app, so your help with fixing this issue would be appreciated.

Failing that, I'll have no choice but to return the computer and get something that works properly.

Thanks!


View post
@ricklightheart
If you are a newly purchased laptop and the problem still exists after system restore, I would recommend reporting back with the dealer to see if you can return or exchange the item.
If you want to clarify the problem, please provide a video of the problem for confirmation.
Sorry for any inconvenience it may be caused. 

Thank you for your reply. I'll return the laptop and try to get a new one with the hope that it doesn't have the same issue. After doing some research and learning that there are ongoing problems with the Intel Arc A370M graphic card that this unit has, I'm worried that I might find the the same problem in all Asus UP6502ZD laptops. I'll let you know what I find out!
Thanks for your help!