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Windows 10 restore from 11 gets stuck at Bitlocker but I don't have password or recovery key

Readypat
Star I
System: Windows 11 to 10 Home restore
Battery or AC: AC
Model: UX435E
Frequency of occurrence: every time, new laptop is unusable
Reset OS: Windows 10 Home
Screenshot or video: screenshot of error added
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Detailed description:
1 REPLY 1

Falcon_ASUS
Moderator
Moderator
Readypat
  1. System: Windows 11 to 10 Home restore
  2. Battery or AC: AC
  3. Model: UX435E
  4. Frequency of occurrence: every time, new laptop is unusable
  5. Reset OS: Windows 10 Home
  6. Screenshot or video: screenshot of error added

========================

Detailed description:


Windows 10 restore from 11 gets stuck at Bitlocker but I don't have password or recovery key
@Readypat
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/ Sorry for any inconvenience it may be caused.