- System: Windows 11 PRO
- Battery or AC: AC
- Model: UX582HM - Zenbook Pro Duo 11th gen
- Frequency of occurrence: Always
- Reset OS: No
- Screenshot or video: n/a
Not sure when this started, but I have a feeling it was after several updates on 3/21 that included a Windows BIOS update and ASUS ScreenXpert Interface.
When I touch the ScreenPad, it moves the mouse in the main 15" display. I can use the mouse to click on items and icons on the ScreenPad desktop.
Support suggested that I rollback the updates, but I have no instructions on how to do this.
I just purchased this laptop a month ago. Should I send it in for repair or is there a simple fix?
UX582HM ScreenPad touch is controlling the main display
I was able to resolve this issue by running Tablet PC Settings -> Setup to re-identify the touchscreens.
- Open Control Panel
- Change View to Large Icons
- Select Tablet PC Settings
- Click Setup
- Choose Touch setup.
The setup will display a message on the main screen, telling you to tap it. Then it will display the message in the ScreenPad display.
The touchscreens should be now be restored.