cancel
Showing results for 
Search instead for 
Did you mean: 

ux433fn with wifi intel ac 9560 error 10

AleeeKoi
Star II
System: window 10 pro (v. 2004)
Battery or AC: both
Model: ux433fn
Frequency of occurrence: every startup
========================
Detailed description:
Hello, I'm facing an issue with the wifi module. The hardware device stop working with an error 10.
Searching on the web I found a temporally solution: resetting bios setting on defaults. But on every new startup the problem return and the wifi stop to work.
Using the driver linked on the official asus page or update it to the last provided by intel doesn't resolves the problem.
Uninstalling wifi driver and reinstall it making a clean installation is not working too.
There are any solutiions?
Thank you
18 REPLIES 18

Blake_ASUS
Community Legend II
Hello AleeeKoi,
May you rollback to 1909?
your BIOS is version 308, and Wifi driver is V10.34.0603.2019?
May you also try to enter safe mode and see if the issue still happen?
Thank you.

delpba
Star I
Hi AleeeKoi, did something work for you?
I have the exact same issue, it happened like 3 months ago and since then I was never able to use the wifi again. I have tried diferent driver versions, bios update, etc ...
Lately I tried using linux so I can confirm this may not be related to Windows version or drivers. During linux start several messages error messages related to the wifi and BT module are issued. Therefore it looks bios related to me.

AleeeKoi
Star II
delpba

Hi AleeeKoi, did something work for you?

I have the exact same issue, it happened like 3 months ago and since then I was never able to use the wifi again. I have tried diferent driver versions, bios update, etc ...

Lately I tried using linux so I can confirm this may not be related to Windows version or drivers. During linux start several messages error messages related to the wifi and BT module are issued. Therefore it looks bios related to me.


View post

Hi! Unfortunately not. What Blade suggest doesn’t works.

delpba
Star I
@Blake_ASUS any other ideas?
I have tried BIOS 307, 308, 309, 310 (latest available)

Blake_ASUS
Community Legend II
Hello delpba,
For your case,
Please kindly send your device to service center.
Thank you.