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UX431FL-EH74 Keys uneven

connorbohnen
Star I
System: Zenbook 14
Battery or AC:
Model: UX-431FL-EH74
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description:The middle keys on my keyboard are slightly higher than the rest. Is this a design flaw or something that will negatively affect the longevity of the hardware?
4 REPLIES 4

Blake_ASUS
Community Legend II
Hello connorbohnen,
May you provide a picture of it?
I will ask for escalation on it.
Thank you very much.

connorbohnen
Star I
5K4FSP5MLJ58.jpg
You can see that the G,H,J, V, B, and N keys, and the enter and right shift key are higher.

connorbohnen
Star I
Blake, are you able to give any advice on this?

Blake_ASUS
Community Legend II
Hello connorbohnen,
Sorry for my late reply.
your device seems to be out of shape a bit...
I'm worried about the parts under the uneven keys.
Please kindly send your device to service center for further examination.
Thank you.