This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

Ultrabook UX301LA - USB Elan Fingerprint not loading.

nickdel
Star I
System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description:Device Manager does not list Biometric Devices but Elan fingerprint listed under Other Devices but with error and no associated driver. Have tried downloading and installing driver from manufacturer but it will not load.
Please help
6 REPLIES 6

Blake_ASUS
Community Legend II
Hello nickdel,
May you check if your BIOS is updated?
If so, please kindly send your device to service center for a hardware check.
Thank you.

nickdel
Star I
Hi Blake_Asus
Yes, my bios is updated to the latest version.
But rather than take it to a service centre (not sure where one is) what are the possible reasons for the usb fingerprint reader not loading the driver and why is there no biometric devices shown in device manager?

RAJU_MSC_MATHEM
Zen Master I
nickdel

Hi Blake_Asus

Yes, my bios is updated to the latest version.

But rather than take it to a service centre (not sure where one is) what are the possible reasons for the usb fingerprint reader not loading the driver and why is there no biometric devices shown in device manager?


View post
let windows , download the device driver for fingerprint reader

nickdel
Star I
I tried that but to no avail