sentenced posted on 2019/11/13 15:05 Hi Blake! After reinstalling the drivers. However after reinstalling the drivers screenpad turned it ...Hello Kat, Was there any error message, maybe in "Device manager"? Since we still don't know what has happened on your device, let's do this all over again. Please check if your BIOS and Windows are all up to date. There was a new BIOS 307, not sure if you have updated. Then run checking windows update (Setting> Update & Secutiry) https://www.asus.com/Laptops/ASUS-ZenBook-Pro-14-UX480FD/HelpDesk_Download/ After all of these things were done, reinstall the screenpad drivers. I'm sorry that it's a bit troublesome, so if you have trouble going through all the process yourself, I would suggest you to backup your device and send it to service center, they can help you to do a more complete examination. Thank you.