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Technical help - newbie pls help

loftub1
Star I
System:
Battery or AC:
Model:
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description:
2 REPLIES 2

loftub1
Star I
that was not meant to happen....2) reinstalled battery. 3) updated keyboard drivers sent by asus support uk. Wondering is there anything else i can try to get it working or based on its age should i consign to the scrapheap? Any suggestions and advice appreciated. Trying to work using an on screen keyboard is painful......

Falcon_ASUS
Moderator
Moderator
loftub1

that was not meant to happen....2) reinstalled battery. 3) updated keyboard drivers sent by asus support uk. Wondering is there anything else i can try to get it working or based on its age should i consign to the scrapheap? Any suggestions and advice appreciated. Trying to work using an on screen keyboard is painful......


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@loftub1
I have replied to you here.
Falcon_ASUS

https://zentalk.asus.com/en/discussion/58339/tech-help-zenbook-ux305-some-keyboard-characters-not-wo...

@loftub1

Please test with an external keyboard, test what you call these not working characters, could these characters work normally on an external keyboard?

If these characters can be used normally on the external keyboard, it means that the keyboard of the laptop itself may be wrong, and it is recommended to send it for repair.

The following is the contact information: 

http://www.asus.com/support/Service-Center-All-Countries/

Also you can contact the local service center for help. The following is the contact information: 

http://www.asus.com/support/CallUs#

Sorry for any inconvenience it may be caused. 


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Sorry for any inconvenience it may be caused.