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Sound does not work

Kozolej
Star I
System: Windows
Model: UN4501
Frequency of occurrence: all the time
========================
Detailed description:
Today I updated the graphic driver's bios after updating the graphics it was all good. But when I installed new bios my sound just died and I don't even see the device in the device manager so I can't update, the audio drivers. And I even can't go back to a bios version because this is not supported. Please help me I am losing my mind.
2 REPLIES 2

Falcon_ASUS
Moderator
Moderator
Kozolej
  1. System: Windows
  2. Model: UN4501
  3. Frequency of occurrence: all the time

========================

Detailed description:

Today I updated the graphic driver's bios after updating the graphics it was all good. But when I installed new bios my sound just died and I don't even see the device in the device manager so I can't update, the audio drivers. And I even can't go back to a bios version because this is not supported. Please help me I am losing my mind.


Sound does not work
@Kozolej
Please enter safe mode to see if you can see the sound device in the device manager.
If you still can't see the sound device,  I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

ASUS_Bot
Rising Star II
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