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New Zenbook but cycle count is 38

ptpthao
Star I
System: Windows 10
Battery or AC: Battery
Model: UX325EA
Frequency of occurrence: All the time
Reset OS: No
Screenshot or video: No
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Detailed description:
I bought my Asus yesterday at a store in new box status. The store help me install some basic program such as MS Office, Skype...
But today, when I finish my first charging, the cycle count is now 38. The battery report file is attached.
could you please help me check if my laptop has any problem or not?
I look forward to your responses soon, thank you very much for your supports.
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1 REPLY 1

RAJU_MSC_MATHEM
Zen Master I
ptpthao
  1. System: Windows 10
  2. Battery or AC: Battery
  3. Model: UX325EA
  4. Frequency of occurrence: All the time
  5. Reset OS: No
  6. Screenshot or video: No

========================

Detailed description:

I bought my Asus yesterday at a store in new box status. The store help me install some basic program such as MS Office, Skype...

But today, when I finish my first charging, the cycle count is now 38. The battery report file is attached.

could you please help me check if my laptop has any problem or not?

I look forward to your responses soon, thank you very much for your supports.

1.jpg

2.jpg

3.jpg

4.jpg

5.jpg

6.jpg

7.jpg

8.jpg


New Zenbook but cycle count is 38
Are you sure, did your laptop box under sealed condition? Because the battery has already finished 38 complete cycles.
Is your laptop came with windows pre-installed?
normally laptop comes without windows os, battery completes only one cycle because user will install windows os.