08-16-2020 07:34 PM
08-19-2020 02:29 PM
john@hansenimoveis.comCould you set a rule for Adobe Premiere Pro to use only the RTX card and check if it fixes your issue? See my picture. Set it to Hight performance.Hello Blake
I´m exporting a 10 minutes video and the takes more than 11 hours to make the export file. Normally this is done in 30 minutes. I hope that you and your team will send me informations, that can resolve the issue, because I´m spending days without getting my work done. I have invested in a notebook, which should have a fast GPU to speed up my work. It´s not a cheap notebook, my expectations are high to, so please advice me, how we can resolve it.
The nearest Asus service center is more than 2.000 km away and they do not make any kind of service under warranty, because I have bought the notebook in another country - even it´s only 4-5 months since I bought it. With the cost for travelling etc., this can be very expensive things to resolve with the Asus service center, so therefore I hope that we can get closer here on your Asus Zen Talk channel.
Best regards and thanks,
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08-19-2020 02:58 PM
09-24-2020 06:44 AM
09-24-2020 07:35 AM
john@hansenimoveis.comform my basic knowledge, in laptops internal & external monitors will use always Processor based graphics UHD 630.Dear Support.
I´m very frustrated with the Graphics management of this notebook. I spend many working hours to connect to external monitor. I´m loosing a lot of money and can´t finish my work, because this notebook don´t have stability connecting the external monitor.
I can´t recommend the notebook for work, where you need connect to an external monitor. I have tried many cables and processes to connect, but sometimes it works and sometimes not.
I think the problem is in the software. The notebook have 2 internal monitors and the notebook don´t registre my external monitor and don´t connect (sometimes). My external monitor have no problems to connect to my old computers and notebooks, but I bourght this expensive notebook for faster editing of videos and photos, but need to connect to a bigger monitor than the internal.
Just to let you know, there is no ASUS service center nearby and they don´t accept international warranty.
Need urgent help. Have spend hours without resolving the issue.
Best regards,
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09-24-2020 08:23 AM