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Forum Posts

Not getting proper response for warrenty rejection

I have submitted a compliment on warrenty issue. Not seeing any response from service center or customer support regarding supporting details about copper oxidation. Claim was liquid spill now came to copper oxidation. Still no evidence of the claim....

Nigil by Star II
  • 48 Views
  • 2 replies
  • 0 kudos

Product information

I am interested in purchasing the Zenbook  Pro 14 OLED UX6404 model, but I have not been able to find clear information on how or where to order it.Could you please let me know the available options for buying this model, including authorized retaile...

Sara_93 by Star I
  • 52 Views
  • 0 replies
  • 0 kudos

High Memory usage

SpoilerHi! I have a Zenbook, and I have an issue with high memory usage. It's around 90%, and I have already cleaned the whole computer in many ways. Also, I reset it, and it's still the same. Once I free up memory through MyAsus, it goes down to 60%...

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Zenbook Duo (2025)

Hello,I have an ASUS Zenbook Duo (2025) with BitLocker enabled. Everything was working fine until I updated the BIOS from version 309 to 310. After the update, I began seeing the BitLocker Recovery screen at boot. If I do a full shutdown, I can enter...

Service team makes false claims to decline warranty

Os crashed during service and service agent makes false claims to reject warranty. Did anyone faced this issue before with Asus. Issue was simple before and the device was booting properly. Asus service team is framing me for the damage which was cau...

Nigil by Star II
  • 161 Views
  • 2 replies
  • 0 kudos

Warrenty getting rejected without proper explanation

My extended warranty was rejected without proper explanation and my device went bad within 1 and a half years. I have been using Dell before and it lasted for 6 years for 2 times. First of all I was not expecting any issues with the device for with i...

Nigil by Star II
  • 426 Views
  • 16 replies
  • 0 kudos

Zenbook 14 UX3402ZA Liquid Metal

Hi, has anyone tried to put on liquid metal on heat sink in this laptop especially with i5-1240p? I wonder how it will affect temperatures and if there will be any heat sink degradation. As far as i know base of heat sink is made out of copper, am I ...

walsh by Star I
  • 76 Views
  • 1 replies
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Resolved! Asus Zenbook only boots to bios after win11 update

I have a Zenbook Pro UX501VW-US71. Everything was working perfectly fine until tonight. It's running Windows 11. I had a Windows update tonight, which I installed.  After the reboot, the PC only boots into the bios.  It goes into the bios real quick....

Zenbook S 14 (UX5406S) Microphone is NOT working

my Zenbook S 14 Microphones is not working and the weird part is that there is not trace of the microphone in my computer anymore, i can't find it in device manager, and can't find it in settings. i can't find it in OBS as an input source anymore. i ...

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