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Asus Zenbook Duo Screenpad Plus Diabled/Not Functioning; Factory Reset with Error

jeffdedel
Star I
System: Windows 10
Battery or AC: AC
Model: Asus Zenbook Duo UX481FL
Frequency of occurrence: Always
Reset OS: No, Full Factory not completed due to error
Screenshot or video:
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Greetings!
My screenpad button got disabled and the menus are gone after resetting the windows OS. I tried to reinstall first the ScreenXpert first and found this error: Missing LibraService
4YZS2JHKRTAO.jpg
U9I1XAUIZXFK.jpg
I tried to factory reset the Windows 10 but was unable to complete due to an error.
F14JGR11NWIA.jpg

4 REPLIES 4

rodrigo_perez
Star I
Have you verified that the ASUS ScreenXpert Interface driver is loaded under System Devices? You may also need the ASUS System Control Interface V2 driver listed there as well. They should be available on the driver downloads support page.

rodrigo_perez
Star I
Sorry, I forgot to mention that the drivers are shown in Device Manager. I tried to attach a screenshot, but keep getting an error 403 from the message board.

rodrigo_perez
Star I
CE88GNXZ74RZ.png
Tried one last time and it worked after half-a-dozen other attempts. Go figure!

Blake_ASUS
Community Legend II
Hello jeffdedel,
Please refer to below FAQ to install the drivers and APP "one by one"
[Notebook] How to fix the ScreenPad Plus problems when it is not working properly on my ASUS noteboo...Thank you.