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Asus Ux325ja not charging after myAsus applied new firmware

DeepEnigma
Star III
Hi,

MyASUS app installed automatically newest firmware for charhing via usb-c. After installation usb-c doesn't work, it's not charging and Device Manager shows UMC UCSI ACPI driver error.

Any ideas how to fix it?
1 ACCEPTED SOLUTION

DeepEnigma
Star III
Received the laptop yesterday. Working as good as new. According to the info from ASUS some parts were replaced, no details which exactly. Probably the whole mainboard because after turning the laptop on for the first time it would pretty loud. Thermal paste needs some time to adapt.

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17 REPLIES 17

RAJU_MSC_MATHEM
Zen Master I
DeepEnigma

https://zentalk.asus.com/en/discussion/comment/160594#Comment_160594

Sir, it's not a software problem but rather hardware since it doesn't charge even when turned off.


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at last try, uninstall the battery related two driver's from device manager, and restart windows OS.
windows will automatically reconfigure battery drivers

MotoWiZ
Rising Star II
Samsung's usb-c charger doesn't have enough power it requires a charge with 60~65W. AFAIK phone chargers won't work. Do you know anyone that can lend you to try, a Macbook Pro charger for example? Or you could go to a store that has laptops in exhibition and ask if you could try out one of the chargers... just an idea...

DeepEnigma
Star III
MotoWiZ

Samsung's usb-c charger doesn't have enough power it requires a charge with 60~65W. AFAIK phone chargers won't work. Do you know anyone that can lend you to try, a Macbook Pro charger for example? Or you could go to a store that has laptops in exhibition and ask if you could try out one of the chargers... just an idea...


View post
During the covid? Not possible. Everything is closed.

MotoWiZ
Rising Star II
So, the option you have is send it to repair/test at Asus repair center...

Blake_ASUS
Community Legend II
Hello Enigma,
Please kindly send your device to our service center.
Really sorry for the inconvenience caused.
Thank you.