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Asus Ux325ja not charging after myAsus applied new firmware

DeepEnigma
Star III
Hi,

MyASUS app installed automatically newest firmware for charhing via usb-c. After installation usb-c doesn't work, it's not charging and Device Manager shows UMC UCSI ACPI driver error.

Any ideas how to fix it?
1 ACCEPTED SOLUTION

Accepted Solutions

DeepEnigma
Star III
Received the laptop yesterday. Working as good as new. According to the info from ASUS some parts were replaced, no details which exactly. Probably the whole mainboard because after turning the laptop on for the first time it would pretty loud. Thermal paste needs some time to adapt.

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17 REPLIES 17

Blake_ASUS
Community Legend II
Hi there,
May I have the firmware version and the error message?
Thank you.

DeepEnigma
Star III
Unfortunately I can't say because the battery is empty and it won't boot up.

MotoWiZ
Rising Star II
Hi,
Perhaps it's just a coincidence, but have you tried with another charger?
It won't charge even when the laptop is turned off?
Have you tried in both USB-C with the laptop turned off with closed lid?

DeepEnigma
Star III
It won't charge even when off. Tried with lid closed aswell but didn't work.
Tried both ports. Only the USB port on the right works fine.