vivobook N7400PC thunderbolt stopped working

[kilyamail]

System: windows 11 64 bit
Battery or AC: both
Model: n7400pc
Frequency of occurrence: permanent
Reset OS: no
Screenshot or video:
========================
Detailed description：I used to work with external monitor plugged via thunderbolt. I left for holiday and after two weeks on my return the monitor does not recieve signal from the laptop. The monitor itself is working fine with my other HP laptop and macbook air. Thunderbolt does not seem to work it does not recognise external ssd or flash drives. My asus util diagnostics did not find any isses. I have tried to remove thunderbolt controller from device manager and reinstall it, tried to download and install thunderbolt drivers again - nothing works.

[Falcon_ASUS]

kilyamail

1. System: windows 11 64 bit
2. Battery or AC: both
3. Model: n7400pc
4. Frequency of occurrence: permanent
5. Reset OS: no
6. Screenshot or video:

========================

Detailed description：I used to work with external monitor plugged via thunderbolt. I left for holiday and after two weeks on my return the monitor does not recieve signal from the laptop. The monitor itself is working fine with my other HP laptop and macbook air. Thunderbolt does not seem to work it does not recognise external ssd or flash drives. My asus util diagnostics did not find any isses. I have tried to remove thunderbolt controller from device manager and reinstall it, tried to download and install thunderbolt drivers again - nothing works.

vivobook N7400PC thunderbolt stopped working

@kilyamail
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.