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VivoBook Flip Touchscreen died after Win11 update

ZRXBob
Star I
Screenshot or video:
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Hello
I have a VivoBook Flip TP412F.
My touchscreen died right after the Windows 11 update. I've tried removing the driver and re installing, recalibrating the screen (failed because it didn't detect my touch), etc and no luck. I can't roll back to Win 10 because Windows automatically removed the files.
Unfortunately I didn't deal with this right away because it was under warranty at the time it stopped working, I wrongly assumed a Windows or BIOS update would fix it.
And help would be greatly appreciated.
1 REPLY 1

Falcon_ASUS
Moderator
Moderator
ZRXBob
  1. Screenshot or video:

========================

Hello

I have a VivoBook Flip TP412F.

My touchscreen died right after the Windows 11 update. I've tried removing the driver and re installing, recalibrating the screen (failed because it didn't detect my touch), etc and no luck. I can't roll back to Win 10 because Windows automatically removed the files.

Unfortunately I didn't deal with this right away because it was under warranty at the time it stopped working, I wrongly assumed a Windows or BIOS update would fix it.

And help would be greatly appreciated.


VivoBook Flip Touchscreen died after Win11 update
@ZRXBob
Have you tried to restore the system?
If you are unable to restore the system, I would suggest you bring back your laptop to our service center.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.