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Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin
Star III
System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description:
I've described my problem in this discussion:
sheeshkin
  1. System: Windows 11
  2. Battery or AC:
  3. Model: Vivobook Pro 15 OLED M3500QC
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:

The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.

I've done all recommendations from costumer supporters and internet sources.

https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4


Vivobook OLED display issue (color shifting/flashing)
After more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.


53 REPLIES 53

sheeshkin
Star III
So guys I've just installed the new version of ASUS System Control Interfacev3_ASUS_Z_V3.1.5.0_14424...
And nothing changed at all.
So i think this laptop will probably be the last product from ASUS i ever have. FYI.

D_IMAN
Rising Star I
sheeshkin

So guys I've just installed the new version of ASUS System Control Interfacev3_ASUS_Z_V3.1.5.0_14424...

And nothing changed at all.

So i think this laptop will probably be the last product from ASUS i ever have. FYI.


View post
Hmm, the quality of ASUS software is simply amazing with its crookedness...
Like tech support...
P.S. In general, Splendid and OLED Flicker Free Dimming started working on their own without my intervention ...
https://zentalk.asus.com/en/discussion/comment/224251/#Comment_224251
Which proves that ASUS has crooked software and incompetent technical support \ specialists ...

Snoden
Star I
hey guys just open the MyASUS application, go in customization, click on the Audio and Visual, then scroll down and you will see and flicker free dimming option, for low flickering effects, set the brightness level to atleast 60%. I've checked it, at 50% it doesn't flicker also.

ASUS_Bot
Rising Star I
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