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Unknown problem with display (Vivobook Pro 15 OLED)

sheeshkin
Star III
System: Windows 11
Battery or AC:
Model: Vivobook Pro 15 OLED M3500QC
Frequency of occurrence: Everytime
Reset OS: Yes
Screenshot or video:
========================
Detailed description:
I've described my problem in this discussion:
sheeshkin
  1. System: Windows 11
  2. Battery or AC:
  3. Model: Vivobook Pro 15 OLED M3500QC
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

========================

Detailed description:

The display of vivobook pro 15 oled flickers/flashes. It looks like color shifting or randomly petty brightness changing for a second especially noticeable by gray color in the dark theme of windows 11. I mostly see this issue in windows explorer when just moving a cursor. It happen when AMD Radeon Adapter is enabled in Device Manager. It doesn't depend on drivers cos i've tried several types (recommended by ASUS, by Microsoft and the newest from AMD). The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.

I've done all recommendations from costumer supporters and internet sources.

https://us.v-cdn.net/6031231/uploads/YB1Q8NZ9L19A/dscf6794-civvtbyn.mp4


Vivobook OLED display issue (color shifting/flashing)
After more than a month of repairing (screen matrix was replaced in local authorized service center) the problem with the display still exists. The phenomenon is not caused by a matrix defect.
Agents from local ASUS Support Center and local service center declared that this phenomenon is not a laptop defect. But they don't provide me with proofs and any technical information about this phenomenon.
I assume that the local office doesn’t want to solve this problem and try to convince me that this phenomenon is not a defect.
I want to know exactly why it's not a defect (technical information)? I want to be provided with full explanation of this phenomenon to make sure that it's really normal condition for my laptop.
You can check the problem in the video below:
It's random flashes (brightness changes for a moment). This issue happens just while moving a cursor. It's mostly noticeable on gray color on display (for example Windows Explorer with the dark theme of Windows 11). It doesn't depend on versions of chipset or GPU drivers and BIOS. It happens when AMD Radeon Adapter is enabled in Device Manager. The problem doesn't exist when AMD Radeon Graphics adapter is disabled. It also doesn't happen in safe mode and BIOS regardless of graphics adapter.
My opinion: the problem is related to the ASUS software and its driver conflicts.
UPD: This is not a PWM effect because I see the phenomenon on 100% dsiplay brighness.


53 REPLIES 53

sheeshkin
Star III
sheeshkin

https://zentalk.asus.com/en/discussion/comment/219577#Comment_219577

Yes. I can fully approve this way of solution the flickering problem (as on my video). The flickers really disappeared when i had stopped Asus Optimization Service in msconfig and restart the laptop! But problem is that I can't use the laptop without ASUS Optimization Service;

And when I start this service again and restart the laptop (to make MyASUS app working again) these flickers start to happens again just at this moment.

So I really consider ASUS Software to be defective and incompatible with AMD (my case) or Intel Graphics software.

I pray developers to solve this problem and I can do all that I can to help them and provide with additional information.


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but honestly i would like to just get my money back because i can't use laptop with such problems

sheeshkin
Star III
As I see Asus Optimization Service consists of 2 items:
image.png
ASUS Keyboard Hotkeys
Splendid
ASUS Keyboard Hotkeys probably doesn't effect on display flickering like on my video.
I consider "Splendid" to have incompatibility with something and it cause the flickers to appear. Maybe it's an incompatibility with AMD Radeon Software (drivers), but I am not sure. This assumption was made because when I disable AMD Radeon Graphics in Device Manager the flickers dissapear too.
I have default settings in AMD Radeon Software so I don't think it's a problem on AMD side. I consider "Splendid" to have some bugs.

Falcon_ASUS
Moderator
Moderator
sheeshkin

As I see Asus Optimization Service consists of 2 items:

image.png

  • ASUS Keyboard Hotkeys
  • Splendid

ASUS Keyboard Hotkeys probably doesn't effect on display flickering like on my video.

I consider "Splendid" to have incompatibility with something and it cause the flickers to appear. Maybe it's an incompatibility with AMD Radeon Software (drivers), but I am not sure. This assumption was made because when I disable AMD Radeon Graphics in Device Manager the flickers dissapear too.

I have default settings in AMD Radeon Software so I don't think it's a problem on AMD side. I consider "Splendid" to have some bugs.


View post
@sheeshkin
I have reported your situation to the relevant unit for confirmation.
Sorry for any inconvenience it may be caused. 

D_IMAN
Rising Star II
With Nvidia\Intel the same problems!

sheeshkin
Star III
Falcon_ASUS

https://zentalk.asus.com/en/discussion/comment/219795#Comment_219795

@sheeshkin

I have reported your situation to the relevant unit for confirmation.

Sorry for any inconvenience it may be caused. 


View post
Hi @Falcon_ASUS!
Nothing new?