11-21-2024 02:01 PM
11-21-2024 04:21 PM
@Shantelrs
We suggest you refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - Touchpad abnormal problems
If the issue persists, since it is a newly purchased laptop, we recommend contacting the retailer to inquire about the possibility of a return or exchange. Sorry for any inconvenience it may be caused.