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Grey lines and green flicker on webcam Grey - please help!

mhaber7
Star I
System: Win10
Battery or AC: both
Model: X412FJ
Frequency of occurrence: all the time
Reset OS:
Screenshot or video: yes
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Detailed description:Detailed description:My camera is green and grey flickering all the time!! even when not plaguued to AC. it happense with any app. i have upadted all the drivers. BIOS is updated to version 302 (attached). what is the solution??
14 REPLIES 14

mhaber7
Star I
img-9168.jpg
img-9171.jpg
these are the images of the BIOS and the problem

Blake_ASUS
Community Legend II
Hello mhaber7,
For your issue, it's more likely to be the environment interference and light issue.
If you move to another room, does it happen as well?
Thank you.

mhaber7
Star I
thank you, yes, it happense in any light and everywhere.

Blake_ASUS
Community Legend II
Hello mhaber7,
Please kindly send your device to service center for further examination.
Thank you.