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Asus x515jab randomly restart and boots bios

roller
Star I

I bought an Asus X515JAB laptop a month ago. 2 weeks ago it starts randomly restarting and boots bios. Then i can boot windows 11 with save changes and exit. The laptop doing this once a day or 2 days. What can I do? Please help! THX!

7 REPLIES 7

Falcon_ASUS
Moderator
Moderator

@roller  
Are your BIOS and system updated to the latest? 
Or please go to BIOS, load bios default. 
Thank you.

roller
Star I

Yes, both updated

May I ask if the memory you are using is originally attached to you by us? Or is the memory you are using an additional purchase?
If you have purchased additional memory and installed it, I would suggest that you remove this memory first to confirm whether there is a compatibility problem.
Sorry for any inconvenience it may be caused.

Everything is the original, a completely new laptop