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Audio jack earphone problem

NASYAR
Star I
Im using ROG phone 1. When i plug my earphone, left sound not function. I thought my earphone problem but when i chnge another earphone still same. When i using external fan audio jack both left right sound is good. Please help tq
1 REPLY 1

Y_ASUS
Zen Master I
Hi NASYAR,
Could you tell us your current firmware version? Settings > System > About Phone > Software information
Please try rebooting your phone.
Please check if the audio jack is clean.
Does it appear in safe mode? How to Enter and Exit Safe Mode on Android phone ? | Official Support | ASUS Global
If the problem still appears,  we would advise that you have the unit sent in for an assessment and servicing where necessary.
The link below will help in finding your local service center: https://www.asus.com/support/Service-Center-All-Countries/
Thank you 🙂