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Video recording FHD 60 fps stutter and hanging

mervynpaulparon
Star II
Please tell us some basic information before asking for help:
Model Name: ROG phone 2
Firmware Version: 17.0240. 2007.27
Rooted or not: No plan
Frequency of Occurrence: most of the time
APP Name & APP Version (If your issue relates to the app): Camera App
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

I'll upload a video later. If there's another thread about this, let me know.


7 REPLIES 7

Anders_ASUS
Hall of Fame III
Please let us know if you still see stuttering after you've cleared the storage of your camera. Thanks!

mervynpaulparon
Star II
Anders_ASUS

Please let us know if you still see stuttering after you've cleared the storage of your camera. Thanks!


View post
Sadly, it's still there after clearing storage. Only the video is stuttering, the audio is fine.

ronald1985
Community Legend I
Mervyn

https://zentalk.asus.com/en/discussion/comment/113753#Comment_113753

Sadly, it's still there after clearing storage. Only the video is stuttering, the audio is fine.

https://us.v-cdn.net/6031231/uploads/OGMUNUA2L69P/2020-09-16-17-34-04.mp4


View post
To help out Anders_ASUS while you wait for his response, do you have the same version as the below screenshot?
The version number is on the bottom of the screenshot. Just like the other issue, I can't replicate this one too for some reason using the same settings for the video from the camera app.
screenshot-20200916-234157906.jpg

ronald1985
Community Legend I
The other thing to try is to eliminate third party software causing the problem and to do this, log in safe mode and do a similar video and see if it occurs.