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TYPE C is acting weird after update

IRONHIDE
Rising Star II
I have a ROG CETRA that i'm using for my ROG PHONE 2 and my Desktop. I notice that now in the ROG phone 2 the CETRA disconnects randomly after working for 10-20 minutes. on the Desktop there is no problem. My desktop has a built in type C B450E strix. i notice in the phone that even if the red light on the headset is still active when it stops functioning the white light on the volume controller suddenly disappears and headset icon on the phone disappears. Kindly fix this bug. I don't think that there is something wrong with the type c of the phone i tried it bottom part, side part and with the aerocooler still the same problem. if i connect the headset in my desktop there is no issue or random disconnection. I just notice this after the 2007.27 update. is there a fix to this? please help
8 REPLIES 8

IRONHIDE

I have a ROG CETRA that i'm using for my ROG PHONE 2 and my Desktop. I notice that now in the ROG phone 2 the CETRA disconnects randomly after working for 10-20 minutes. on the Desktop there is no problem. My desktop has a built in type C B450E strix. i notice in the phone that even if the red light on the headset is still active when it stops functioning the white light on the volume controller suddenly disappears and headset icon on the phone disappears. Kindly fix this bug. I don't think that there is something wrong with the type c of the phone i tried it bottom part, side part and with the aerocooler still the same problem. if i connect the headset in my desktop there is no issue or random disconnection. I just notice this after the 2007.27 update. is there a fix to this? please help


TYPE C is acting weird after update
I am facing the same issue since last update,my phone automatically stops charging after 10-15 minutes and is not hypercharging at all

Anders_ASUS
Hall of Fame III
rudrakshgupta1062

https://zentalk.asus.com/en/discussion/32152/type-c-is-acting-weird-after-update

I am facing the same issue since last update,my phone automatically stops charging after 10-15 minutes and is not hypercharging at all


View post
Your issue doesn't sound the same at all.
IRONHIDE

I have a ROG CETRA that i'm using for my ROG PHONE 2 and my Desktop. I notice that now in the ROG phone 2 the CETRA disconnects randomly after working for 10-20 minutes. on the Desktop there is no problem. My desktop has a built in type C B450E strix. i notice in the phone that even if the red light on the headset is still active when it stops functioning the white light on the volume controller suddenly disappears and headset icon on the phone disappears. Kindly fix this bug. I don't think that there is something wrong with the type c of the phone i tried it bottom part, side part and with the aerocooler still the same problem. if i connect the headset in my desktop there is no issue or random disconnection. I just notice this after the 2007.27 update. is there a fix to this? please help


TYPE C is acting weird after update
Do you have any other USB C headphones you can try? If they do the same within an hour of use, then it might be a hardware issue with your phone after all

IRONHIDE
Rising Star II
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/98587#Comment_98587

Your issue doesn't sound the same at all.

https://zentalk.asus.com/en/discussion/32152/type-c-is-acting-weird-after-update

Do you have any other USB C headphones you can try? If they do the same within an hour of use, then it might be a hardware issue with your phone after all


View post
i don't have any other type C headphones. before i had wireless but i lost it.. i think it started when i updated the firmware of the cetra to version 11 or is it the new update not sure. i updated them quite on same day though.

IRONHIDE
Rising Star II
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/98587#Comment_98587

Your issue doesn't sound the same at all.

https://zentalk.asus.com/en/discussion/32152/type-c-is-acting-weird-after-update

Do you have any other USB C headphones you can try? If they do the same within an hour of use, then it might be a hardware issue with your phone after all


View post
so are you saying all the usb c port has a hardware issue?. i think it is software issue though.