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screenshot error

AnimeChrusher
Star I
Please tell us some basic information before asking for help:
Model Name: ROG_PhoneII
Firmware Version: android 9
Rooted or not: no
Frequency of Occurrence: nowadays
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
when im playing the game .... i want to screenshot but when i do it the screen suddenly go black and the system restart.. please kindly help me .... this bug only happen when ingame
3 REPLIES 3

AnimeChrusher
Star I
@Anders_ASUS helpp

ronald1985
Community Legend I
AnimeChrusher

@Anders_ASUS helpp


View post
Can you try the screenshot in Safe Mode? Safe Mode will help tell us if this is related to apps installed.
If it happens in Safe Mode, probably worth doing a factory reset to see if problem presist. If problem still presist, then you will need to visit service centre.

Vamp
Zen Master I
AnimeChrusher

Please tell us some basic information before asking for help:

  1. Model Name: ROG_PhoneII
  2. Firmware Version: android 9
  3. Rooted or not: no
  4. Frequency of Occurrence: nowadays
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

when im playing the game .... i want to screenshot but when i do it the screen suddenly go black and the system restart.. please kindly help me .... this bug only happen when ingame


screenshot error
Can you specify which game you are playing because some developers doesn't allow to take screenshots and the game probably crash afterwords causing soft reset (the re-start of device)

Also try taking screenshot in chrome incognito mode while on https website.